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ManageEngine Firewall Analyzer :: User Guide
307
Zoho Corp.
Contacting Technical Support
The Support tab gives you a wide range of options to contact the Technical Support
team in case you run into any problems.
Link
Description
Request Technical
Support
Click this link to submit a form from the Firewall Analyzer web site,
with a detailed description of the problem that you encountered
Troubleshooting
Tips
Click this link to see the common problems typically encountered
by users, and ways to solve them
Contact Support
Call the toll-free number +1 888 720 9500 to talk to the Firewall
Analyzer Technical Support team directly
Create Support
Information File
[SIF]
Click this link to create a ZIP file containing all the server logs that
the Technical Support team will need, to analyze your problem.
You can then send this ZIP file to fwanalyzer-
support@manageengine.com or upload the ZIP file to our ftp
server by clicking on Upload to FTP Server, in the pop-up window
provide your E-Mail id and browse for the zipped SIF file and then
press Upload.
Need a Feature
Click this link to submit a feature request from the Firewall
Analyzer web site
User Forums
Click this link to go to the Firewall Analyzer user forum. Here you
can discuss with other Firewall Analyzer users and understand how
Firewall Analyzer is being used across different environments
Feedback
At any time, you can click the Feedback link in the top pane, to
send any issues or comments to the Firewall Analyzer Technical
Support team.
The Support tab displays the latest discussions in the Firewall Analyzer User Forum.
Procedure to resolve Firewall Analyzer issue with Firewall Analyzer support
Best in the industry technical support and other informal means to get Firewall Analyzer
issues resolved.
Adopt the following ways progressively.
Knowledge Base & Community
• Go through the FAQ
• Look out in the trouble shooting tips
• Browse through the Firewall Analyzer forum
Best in the industry technical support
• Send email to fwanalyzer-support@manageengine.com
• Call toll free telephone number (+1-888-720-9500)
• Ask for a meeting (Zoho Meeting) – web conference
- Table of Contents 2
- Introduction 6
- About Firewall Analyzer 7
- Release Notes 8
- Supported Firewalls 10
- Installation and Setup 13
- Prerequisites 17
- Installing and Uninstalling 19
- Starting and Shutting Down 21
- Accessing the Web Client 24
- License Information 25
- Getting Started 26
- Using the Dashboard 27
- Using the Sub Tab 33
- Dashboard View Customization 37
- Firewall Analyzer Reports 39
- Firewall Reports 40
- Application Reports 46
- Traffic Reports 48
- Protocol Usage Reports 50
- Web Usage Reports 53
- Mail Usage Reports 56
- FTP Usage Reports 58
- Telnet Usage Reports 61
- Event Summary Reports 63
- VPN Reports 65
- Firewall Rules Report 69
- Inbound Outbound Reports 71
- Intranet Reports 73
- Internet Reports 75
- Security Reports 79
- Virus Reports 81
- Attack Reports 84
- Spam Reports 87
- Admin Reports 89
- URL Categories Reports 91
- Proxy Reports 100
- Live Reports 101
- Top Talkers 106
- Website Details 108
- Proxy Usage 110
- Trend Reports 114
- Protocol Trend Reports 115
- Traffic Trend Reports 116
- Event Trend Reports 117
- VPN Trend Reports 118
- Custom Reports 120
- Setting Log Filters 123
- Using Advanced Search 126
- Notifications 129
- Viewing Alerts 137
- Alerts Administration 138
- System Settings 140
- Simulating Firewall Logs 142
- Managing Syslog Servers 145
- Managing LEA Servers 146
- Managing Alert Profiles 148
- Configuring DNS Resolution 150
- DHCP/Proxy Logs 152
- Importing Log Files 157
- Viewing Device Details 161
- Archiving Log Files 162
- Unused Rules 165
- Ubuntu 9.1.10 175
- Fedora 12 175
- OpenSuSE 11.2 175
- CentOS 5.5 175
- Scheduling Reports 178
- Working Hour Configuration 180
- Report View Customization 181
- Admin Settings 184
- Setting up Intranets 187
- Adding Different Users 188
- Setting up the Mail Server 193
- Viewing Server Diagnostics 201
- Accessing the Database 202
- Devices 203
- SMS Settings 205
- Changing Account Settings 207
- Configuring Firewalls 208
- Concentrator 217
- Option 1 222
- Option 2 223
- Run ISA Management Console 229
- Configuring CyberGuard 230
- Configuring Cyberoam 231
- Configuring Snort 239
- Appliances 241
- Configuring Juniper Devices 242
- Configuring 3Com 246
- Configuring IPCop Firewalls 251
- Configure Proxy Server 252
- Tips and Tricks 255
- Troubleshooting Tips 267
- Other Tools and Utilities 273
- Configuring MSSQL Database 275
- Collector Server 301
- Using Ask ME 307
- Contacting Technical Support 308
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