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ManageEngine Firewall Analyzer :: User Guide
138
Zoho Corp.
The Alert Details are:
Criticality
- the alert priority (high, medium, low) which was set as per
requirement at the alert profile creation time
the host which triggered the alert.
Last Event
Message
- the last event (type) message, which triggered the alert notification.
Alert Profile
Name
- the name of the alert profile which triggered this alert. Besides the
name, there is a link named "View all the alerts generated by this
profile". Clicking the link displays all the alerts generated by the profile.
Alert
Notification
Status
- the status of the alert notification, if any notification is configured.
Date & Time
- the time stamp of the alert.
Alert Actions
- the action by the user on the alert, to add or view notes on the alert,
assign owner, view alert history, and delete the alert.
The Alert Profile Details are:
Matching
Conditions
- the matching condition(s) set in the alert profile to triggered an alert.
Latest Record
- displays the record of the last event, which triggered the alert
notification.
Alert Actions
The actions which can be performed by the users are:
Add/View
Note
- the user can add a note or view the already existing note entries pertaining
to this alert. Any user can add a note to the alert.
Assign
Owner
- any user, higher in the hierarchy can assign an user, lower in the hierarchy,
as owner to the alert to remediate. The hierarchy of users in the Firewall
Analyzer application is: Admin > Operator > Guest. The lower hierarchy
users can assign the alert to the user of same hierarchy, but cannot assign to
the user in higher hierarchy.
Alert
History
-
all the actions like creation, assigning owner along with the notes, if any will
be listed for the particular alert.
Delete
Alert
- the administrator user can only delete the alert if it is not required any
longer.
My Alerts
My Alerts lists the alerts assigned to an operator user either by another operator user
or admin user. Same way, it lists the alerts assigned to an admin user either by another
admin user or himself. It is displayed below the All Alerts on the Left Navigation Pane,
only if alerts were assigned to the logged-in user. The My Alerts list displays the alert
details same as that of the All Alerts list.
- Table of Contents 2
- Introduction 6
- About Firewall Analyzer 7
- Release Notes 8
- Supported Firewalls 10
- Installation and Setup 13
- Prerequisites 17
- Installing and Uninstalling 19
- Starting and Shutting Down 21
- Accessing the Web Client 24
- License Information 25
- Getting Started 26
- Using the Dashboard 27
- Using the Sub Tab 33
- Dashboard View Customization 37
- Firewall Analyzer Reports 39
- Firewall Reports 40
- Application Reports 46
- Traffic Reports 48
- Protocol Usage Reports 50
- Web Usage Reports 53
- Mail Usage Reports 56
- FTP Usage Reports 58
- Telnet Usage Reports 61
- Event Summary Reports 63
- VPN Reports 65
- Firewall Rules Report 69
- Inbound Outbound Reports 71
- Intranet Reports 73
- Internet Reports 75
- Security Reports 79
- Virus Reports 81
- Attack Reports 84
- Spam Reports 87
- Admin Reports 89
- URL Categories Reports 91
- Proxy Reports 100
- Live Reports 101
- Top Talkers 106
- Website Details 108
- Proxy Usage 110
- Trend Reports 114
- Protocol Trend Reports 115
- Traffic Trend Reports 116
- Event Trend Reports 117
- VPN Trend Reports 118
- Custom Reports 120
- Setting Log Filters 123
- Using Advanced Search 126
- Notifications 129
- Viewing Alerts 137
- Alerts Administration 138
- System Settings 140
- Simulating Firewall Logs 142
- Managing Syslog Servers 145
- Managing LEA Servers 146
- Managing Alert Profiles 148
- Configuring DNS Resolution 150
- DHCP/Proxy Logs 152
- Importing Log Files 157
- Viewing Device Details 161
- Archiving Log Files 162
- Unused Rules 165
- Ubuntu 9.1.10 175
- Fedora 12 175
- OpenSuSE 11.2 175
- CentOS 5.5 175
- Scheduling Reports 178
- Working Hour Configuration 180
- Report View Customization 181
- Admin Settings 184
- Setting up Intranets 187
- Adding Different Users 188
- Setting up the Mail Server 193
- Viewing Server Diagnostics 201
- Accessing the Database 202
- Devices 203
- SMS Settings 205
- Changing Account Settings 207
- Configuring Firewalls 208
- Concentrator 217
- Option 1 222
- Option 2 223
- Run ISA Management Console 229
- Configuring CyberGuard 230
- Configuring Cyberoam 231
- Configuring Snort 239
- Appliances 241
- Configuring Juniper Devices 242
- Configuring 3Com 246
- Configuring IPCop Firewalls 251
- Configure Proxy Server 252
- Tips and Tricks 255
- Troubleshooting Tips 267
- Other Tools and Utilities 273
- Configuring MSSQL Database 275
- Collector Server 301
- Using Ask ME 307
- Contacting Technical Support 308
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